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Members in the News State PUC Gets Results of PG&E Smart Meter Assessment
State PUC Gets Results of PG&E Smart Meter Assessment
Monday, 06 September 2010 18:46
Structure™, an industry leader in business advisory and consulting services to the energy and utilities industries, has provided to the California Public Utilities Commission (CPUC) an Assessment Report of a five month evaluation of Pacific Gas and Electric Company’s (PG&E) Advanced Metering Infrastructure (AMI) system focused on electric residential customers. Structure concluded that the residential electric Smart Meters deployed by PG&E are consistent with industry standards and are performing accurately. However, Structure identified gaps in customer service and processes related to the handling of high bill complaints related to Smart Meter deployment, and determined certain PG&E practices to be partially non-compliant relative to industry best practices.
The full report is available at http://www.cpuc.ca.gov/PUC/energy/Demand+Response/solicit.htm.
