Pacific Gas and Electric Company is committed to providing our customers will tools to control their energy usage and manage their energy costs. That is why we have been rolling out SmartMeter technology to nearly 10 million customers.

SmartMeters are being installed in your community over the next few months. PG&E aims to fully inform our customers about this new technology and what it will mean to controlling their energy usage. One way we are doing this is by conducting SmartMeter Open Houses throughout our territory so customers are able to have one-on-one attention to address their questions and concerns.

PG&E will be holding a SmartMeter Open House in your community:

In addition to increasing the number of Answer Centers PG&E is also committed to providing superior customer service by phone and online. To do this, PG&E has:

• • Dedicated 165 additional customer service representatives to improve customer service and help customers with billing questions,
  • Created a SmartMeter helpline at 866-743-0263,
  • Expanded and improved customer communications around the installation of SmartMeter devices, including a series of direct mail communications timed to introduce customers to their newly installed device and its benefits, and
  • Enhanced and updated our www.pge.com/smartmeter website to provide customers with up-to-date benefits and information.

If you would like to tour the Open House in your community of if you have any questions, please contact Joshua Townsend at (415) 257-3467.